Support

Questions, problems, or feedback about Recimate? We're a small team and we read everything. The fastest way to reach us is email.

Contact us

We aim to reply within 2 business days.

Common questions

How do I cancel my subscription?

Subscriptions are billed by Apple or Google and must be cancelled through them — deleting the app does not cancel a subscription. On iPhone: Settings → your name → Subscriptions → Recimate → Cancel. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Recimate → Cancel.

How do I delete my account?

In the app, go to Profile → Delete Account. This permanently removes your account and personal data. You can also email privacy@recimate.app from your account email and we'll take care of it within 30 days.

How do I restore my purchases on a new device?

Sign in with the same account, then open the subscription screen and tap Restore Purchases. Make sure you're signed into the same Apple ID or Google account that made the original purchase.

Can I get a refund?

Purchases are processed by Apple and Google, so refunds go through them: Apple users via reportaproblem.apple.com, Google Play users via Play Store order history. See our Terms for details.

Looking for our legal documents? Read the Privacy Policy and Terms of Service.